Shipping policy

At AVENO, we are dedicated to providing a seamless and premium shopping experience by delivering our high-quality, white-label products directly to your doorstep. Once your order is placed, our team begins processing it within 3 to 5 business days to ensure everything is perfect before it leaves our facility. We are proud to offer Free Worldwide Shipping to our customers in the United States and Europe. For orders bound for Europe, the estimated delivery time is typically 7 to 10 business days, though it may extend to 14 business days during peak seasonal periods. For our customers in the United States, delivery generally takes 8 to 12 business days, with a maximum window of 16 business days during high-demand holidays.

Please note that as part of our direct-to-door delivery model, packages are dispatched directly to the exact shipping address provided by the customer at checkout. It is the customer's sole responsibility to ensure that all shipping information is entered accurately; AVENO cannot be held liable for failed deliveries, lost parcels, or delays resulting from incorrect or incomplete address details provided during the transaction. All AVENO products are shipped as white-label goods, ensuring a clean and professional unboxing experience without third-party branding or instructions. While we strive to ensure a smooth journey for every package, please be aware that any local customs duties, import taxes, or administrative fees imposed by your country’s authorities are the responsibility of the recipient. Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your delivery’s progress in real-time. For any questions regarding your shipment or to report a delay, please contact our dedicated support team at aveno.support@gmail.com.